“Customer” : legal or natural person, aged at least 18, registered on the Service and making an online purchase of Product(s).
“Order” : any purchase of Product(s) made from the Service by a Customer.
“Company” : SASU ECLIPSE CORP with capital of €1,000, 60 Rue François 1ER, 75008, Paris, registered with the Paris RCS under number 948 032 339, intra-community VAT number: FR90948032339.
“Products” : Physical product (such as clothing, goodies, etc.).
“Customer Service” : service made available to the Customer by the Company from Monday to Friday from 9 a.m. to 7 p.m. at the email address contact@gloryclothing.fr .
“Have”: Reduction code for the amount of the Order usable by the Customer on the gloryclothing.fr store
RETURN REQUEST WITHIN RESPECT OF THE WITHDRAWAL PERIOD
Any consumer who has placed an order on our store has a period of 30 working days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception of return costs.
This period is extended until the 1st following working day, if it expires on a Saturday, Sunday or public holiday.
The products must be returned in their packaging and in their original condition, accompanied by the order number.
To return your order, please go to https://gloryclothing.fr/tools/returns
Your withdrawal period begins from the moment you place an order on our store.
The refund takes the form of a reduction code with a value equal to that of the returned products valid on all of our products for 48 hours.
CANCELLATION OF ORDER BEFORE SHIPPING
In accordance with articles L. 216-1 et seq. of the Consumer Code, the Customer has, subject to article 8.2, the possibility of canceling his Order by sending this request by email or via the contact tab.
No cancellation is possible in the event of a delay due to an address error attributable to the Customer or if the package is being transported to the customer's address.
If the conditions are respected and in the event of cancellation, the Company is required to reimburse the full amount paid (including delivery costs) by the Customer no later than 14 (fourteen) days following the date on which the Company receives the Customer's request notifying him of the cancellation.
“NON RECEIPT” OF THE ORDER
In order to avoid abuse, the Company has access to complete details of the delivery of its packages.
Consequently, the Company reserves the right to refuse reimbursement requests for reasons of “package not received” if the carrier indicates that the package has been delivered to the Customer.
In order to trigger an investigation with the La Poste and Colissimo services, the Company will ask you for a copy of both sides of your identity document as well as a sworn declaration confirming the non-receipt of your package.
REQUEST FOR RETURN AFTER RECEIPT OUTSIDE THE WITHDRAWAL PERIOD
Any consumer who has placed an order on our store has a period of 30 working days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception of return costs.
This period is extended until the 1st following working day, if it expires on a Saturday, Sunday or public holiday.
The products must be returned in their packaging and in their original condition, accompanied by the order number.
In the event that the Customer sends his request to the Company outside the deadline set by the Company, the Company legally reserves the right to refuse the Customer's request, regardless of the reasons that may motivate the Customer's request.
If the product is defective (torn so that it cannot be worn by the Customer or radically different from the product expected by the Customer) the Company reserves the right not to reimburse the Customer and to offer them a gift card of one value equal to that of the returned products valid on all of our products.
We consider that you agree and have read & accepted our refund policies by checking the "I agree with terms & conditions" box when placing your order.
