FAQ
Has my order been confirmed?
You can check your emails, including your spam, to find the confirmation email. If you can't find it, please contact our customer service, which will confirm whether your order has been received.
Can I modify or cancel my order?
Once your order is confirmed, it is no longer possible to modify or cancel it directly. If necessary, you can make a return via our "Returns & Refunds" page after receiving your package.
I entered the wrong delivery address, what should I do?
If your order has not yet been shipped, please contact us quickly to correct the address. If the order has already been shipped, the package will need to return to our warehouse before any new shipment.
I did not receive the confirmation email, what should I do?
Check that the email address provided during the order is correct. If necessary, we can resend you the confirmation email.
I haven't received my package, what should I do?
Check the status of your tracking via the link sent in your confirmation email. If the package is marked as delivered, please check with your neighbors or your mailbox. In case of loss, you can submit a request on our "Returns & Refunds" page.
Why is my delivery late?
Delays may be caused by customs or carriers. If your package does not arrive after 20 business days, please contact us or submit a request on the "Returns & Refunds" page.
My package arrived damaged, what should I do?
Take photos of the package and its contents, then submit a request on our "Returns & Refunds" page.
Why do I have to pay taxes or customs fees?
These fees are set by the local authorities in your country and are not collected by our company. We invite you to consult our general terms and conditions for more information.
How to make a return?
"Make sure your request complies with our policy (30 days after the order, items must be unworn/unwashed). Submit your request on our 'Returns & Refunds' page."
When will I receive my refund?
Refunds are processed within 5 to 7 business days after receipt and inspection of your return.
"I returned an item but I haven't received my refund. What should I do?"
Contact us with your order number, and we will follow up on your request to expedite its processing.
Can I exchange an item?
"We do not offer direct exchanges. You can request a refund or a credit note through our 'Returns & Refunds' page, and then place a new order."
How to choose the right size ?
Check our size guide available on each product page.
The received item does not match the description. What to do?
You can make a refund request through our "Returns & Refunds" page.
The product is defective, what to do?
If the problem is confirmed, you can submit a refund request on our "Returns & Refunds" page.
I have a problem with my payment. What should I do?
Make sure that your order has been successfully recorded. If the problem persists, contact your bank or try another payment method.
Is my payment secure?
All your transactions are encrypted and secured with an SSL certificate.
Can I request a partial refund?
If you have a valid reason (missing item, defect, etc.), you can submit a request for the affected items on our "Returns & Refunds" page.
How to track my order ?
Use the tracking number received by email and go to our "Track my order" page accessible from the bottom of our site.
The tracking number is not working. What to do?
Tracking information may take 48 to 72 hours to update once your package has left our warehouse. If the problem persists, try platforms like 17Track or ParcelsApp.
Has my order been confirmed?
You can check your emails, including your spam, to find the confirmation email. If you can't find it, please contact our customer service, which will confirm whether your order has been received.
Can I modify or cancel my order?
Once your order is confirmed, it is no longer possible to modify or cancel it directly. If necessary, you can make a return via our "Returns & Refunds" page after receiving your package.
I entered the wrong delivery address, what should I do?
If your order has not yet been shipped, please contact us quickly to correct the address. If the order has already been shipped, the package will need to return to our warehouse before any new shipment.
I did not receive the confirmation email, what should I do?
Check that the email address provided during the order is correct. If necessary, we can resend you the confirmation email.
I haven't received my package, what should I do?
Check the status of your tracking via the link sent in your confirmation email. If the package is marked as delivered, please check with your neighbors or your mailbox. In case of loss, you can submit a request on our "Returns & Refunds" page.
Why is my delivery late?
Delays may be caused by customs or carriers. If your package does not arrive after 20 business days, please contact us or submit a request on the "Returns & Refunds" page.
My package arrived damaged, what should I do?
Take photos of the package and its contents, then submit a request on our "Returns & Refunds" page.
Why do I have to pay taxes or customs fees?
These fees are set by the local authorities in your country and are not collected by our company. We invite you to consult our general terms and conditions for more information.
How to make a return?
"Make sure your request complies with our policy (30 days after the order, items must be unworn/unwashed). Submit your request on our 'Returns & Refunds' page."
When will I receive my refund?
Refunds are processed within 5 to 7 business days after receipt and inspection of your return.
"I returned an item but I haven't received my refund. What should I do?"
Contact us with your order number, and we will follow up on your request to expedite its processing.
Can I exchange an item?
"We do not offer direct exchanges. You can request a refund or a credit note through our 'Returns & Refunds' page, and then place a new order."
How to choose the right size ?
Check our size guide available on each product page.
The received item does not match the description. What to do?
You can make a refund request through our "Returns & Refunds" page.
The product is defective, what to do?
If the problem is confirmed, you can submit a refund request on our "Returns & Refunds" page.
I have a problem with my payment. What should I do?
Make sure that your order has been successfully recorded. If the problem persists, contact your bank or try another payment method.
Is my payment secure?
All your transactions are encrypted and secured with an SSL certificate.
Can I request a partial refund?
If you have a valid reason (missing item, defect, etc.), you can submit a request for the affected items on our "Returns & Refunds" page.
How to track my order ?
Use the tracking number received by email and go to our "Track my order" page accessible from the bottom of our site.
The tracking number is not working. What to do?
Tracking information may take 48 to 72 hours to update once your package has left our warehouse. If the problem persists, try platforms like 17Track or ParcelsApp.
